Refund policy

VOW RETURN & REFUND POLICY

Returns
We want you to love your VOW purchase. If you are not completely satisfied, we accept returns within 30 days of delivery.

To be eligible for a return:

• Items must be unworn, unwashed, and unused.
• Items must be in their original condition with tags attached.
• Items must be returned in the original packaging when possible.
• Items showing signs of wear, washing, damage, stains, odors, or alteration may not be accepted.

Final Sale Items
Sale items, promotional items, and items marked Final Sale are not eligible for return or refund unless the item arrives damaged or defective.

Exchanges
We currently offer exchanges for a different size or eligible item, subject to availability. If the requested size or item is unavailable, a refund may be issued instead.

Return Shipping
Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order number and photos of the item. We’ll work with you to resolve the issue.

Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method. Please allow your bank or payment provider additional time to process the refund.

How to Start a Return
To request a return, contact us through the contact information provided on our website with:

• Your order number
• The item(s) you would like to return
• The reason for the return

VOW reserves the right to deny returns that do not meet the requirements outlined above.

Last updated: October 4, 2026